Setup & migration
Bought a new device? I set up your computer, phone or tablet completely and transfer your data from the old device – photos, contacts, email, everything.
IT support for private individuals
Tech trouble?
I can help – personally.
Laptop won't start, Wi-Fi acting up, or a new phone that needs setting up? I solve your problem – at your home in the canton of Aargau and the Zurich region, or conveniently via remote support anywhere in Switzerland. No jargon, at fair prices.
Windows · macOS · Android · iPhone & iPad · Printers & Wi-Fi
What do you need help with?
What I can do for you
Fixing problems & errors
Slow PC, crashes, error messages, printer not printing: I find the cause and fix it – and explain in plain language what was wrong.
Wi-Fi & home network
Poor signal, no internet, new router from your provider? I make sure you have stable, fast Wi-Fi throughout your flat or house.
Security & viruses
Opened a suspicious email, virus warning, hacked account? I clean up your device, secure your accounts and show you what to look out for.
Backup & data protection
Your photos and documents are irreplaceable. I set up an automatic backup for you – so nothing is lost if a device breaks or goes missing.
Patient explanations
Want to do things yourself – video calls, e-banking, managing photos? I show you step by step, at your pace. Ideal for beginners and seniors, too.
How it works
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Send an enquiry
Briefly describe your issue using the contact form – I will get back to you by email.
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Free initial assessment
I reply within 24 hours, ask any follow-up questions and tell you honestly what the solution will roughly cost.
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Problem solved
At your home, via remote support with TeamViewer – or simply drop your device off with me by arrangement. During remote sessions you watch everything and stay in control at all times; just download TeamViewer QuickSupport. Appointments for on-site visits or device drop-off are possible Monday to Sunday from 7 pm.
Free initial assessment
Describe your problem – the assessment is free and without obligation. You will know in advance whether and how I can help, and what effort to expect.
My promise: If I cannot solve your problem, you pay nothing.
Who is behind schneeberger.dev
My name is Michel Schneeberger and I live in the canton of Aargau. In my day job I work as an IT system engineer, looking after the technology of an international company – from laptops to the data centre. On the side, I help private individuals who simply want their devices to work. I cover on-site visits throughout the canton of Aargau and the Zurich region – other areas are happily possible by arrangement. Via remote support, I help anywhere in Switzerland.
What sets me apart: I take my time, explain without jargon and never sell you anything you don't need. Remote support runs on the trusted TeamViewer software – you can see everything happening on your screen at all times and can end the connection with a single click.
Frequently asked questions
How much does it cost?
The initial assessment is free and without obligation. You will know in advance what effort to expect – there are no hidden costs. And: if I cannot solve your problem, you pay nothing.
How quickly will I get a reply?
I answer enquiries submitted through the contact form within 24 hours by email. Appointments for on-site visits or device drop-off are possible Monday to Sunday from 7 pm; remote support by arrangement.
How does remote support work – and is it safe?
You download the small TeamViewer QuickSupport programme (no installation required) and tell me the displayed ID. You can see everything happening on your screen at all times and can end the connection with a single click. After the session I have no further access.
Which devices and systems do you support?
Windows PCs and laptops, Mac, Android smartphones and tablets, iPhone and iPad – plus everything around them: printers, Wi-Fi routers, email accounts, smart TVs and more.
How can I pay?
Whatever suits you: by Twint, cash, bank transfer – or conveniently by invoice on request.
Do I need to prepare anything?
It helps if you have your passwords ready (e.g. for email or your Apple/Google account) and can briefly describe the problem – feel free to mention a photo of the error message in the form.
Send an enquiry
Briefly describe your issue – I will get back to you within 24 hours. The initial assessment is free and without obligation.